:root {
  --bg: #f4f6f8; --surface: #ffffff; --surface2: #f8fafb; --border: #dde3e8; --border2: #c9d2da;
  --text: #1c2730; --muted: #5d6b78; --faint: #8794a0;
  --accent: #255f85; --accent-h: #1d4d6d; --accent-soft: #e6f0f6;
  --ok: #2c7a4b; --ok-soft: #e4f3ea; --warn: #9a6200; --warn-soft: #fdf2dc; --bad: #b42d2d; --bad-soft: #fbe7e7;
  --violet: #6045a8; --violet-soft: #efeafb;
  --shadow: 0 1px 2px rgba(16,30,45,.06), 0 4px 16px rgba(16,30,45,.06);
  --radius: 8px; --side: 232px;
  font-family: "Segoe UI", system-ui, -apple-system, Roboto, "Helvetica Neue", Arial, sans-serif;
  font-size: 14px; color: var(--text); background: var(--bg);
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #12171c; --surface: #1a2128; --surface2: #1f2830; --border: #2c3741; --border2: #3a4753;
    --text: #e3e8ec; --muted: #9eabb7; --faint: #75828e;
    --accent: #5aa3d1; --accent-h: #79b6dd; --accent-soft: #1d3342;
    --ok: #5cbf83; --ok-soft: #173426; --warn: #e2a948; --warn-soft: #382c14; --bad: #ef7a7a; --bad-soft: #3d1e1e;
    --violet: #a993ea; --violet-soft: #2a2443; --shadow: 0 1px 2px rgba(0,0,0,.3), 0 4px 16px rgba(0,0,0,.25);
  }
}
* { box-sizing: border-box; }
html, body { margin: 0; background: var(--bg); }
body { min-height: 100vh; line-height: 1.45; }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 22px; margin: 0 0 4px; font-weight: 600; letter-spacing: -.01em; }
h2 { font-size: 17px; margin: 0 0 12px; font-weight: 600; }
h3 { font-size: 14px; margin: 16px 0 8px; font-weight: 600; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); }
.muted { color: var(--muted); } .faint { color: var(--faint); } .small { font-size: 12px; }
.mono { font-family: ui-monospace, "Cascadia Mono", Consolas, monospace; font-size: 13px; }
.nowrap { white-space: nowrap; } .right { text-align: right; } .grow { flex: 1; }
.row { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.stack > * + * { margin-top: 12px; }
.hidden { display: none !important; }

/* ---- shell ---- */
.shell { display: grid; grid-template-columns: var(--side) 1fr; min-height: 100vh; }
.side { background: #17324a; color: #d7e3ee; display: flex; flex-direction: column; position: sticky; top: 0; height: 100vh; }
@media (prefers-color-scheme: dark) { .side { background: #0e1a24; } }
.brand { display: flex; align-items: center; gap: 10px; padding: 18px 18px 14px; font-weight: 600; font-size: 15px; color: #fff; }
.brand .logo { width: 30px; height: 30px; border-radius: 7px; background: #3a7fb0; display: grid; place-items: center; }
.nav { padding: 6px 10px; flex: 1; overflow-y: auto; }
.nav a { display: flex; align-items: center; gap: 10px; padding: 9px 10px; border-radius: 6px; color: #c3d3e1; font-size: 14px; }
.nav a:hover { background: rgba(255,255,255,.07); text-decoration: none; color: #fff; }
.nav a.active { background: rgba(255,255,255,.13); color: #fff; font-weight: 500; }
.nav .sep { height: 1px; background: rgba(255,255,255,.1); margin: 10px 6px; }
.nav .badge { margin-left: auto; background: #d9534f; color: #fff; border-radius: 10px; padding: 0 7px; font-size: 11px; line-height: 18px; }
.nav svg { width: 18px; height: 18px; flex: none; opacity: .85; }
.side-foot { padding: 12px 18px; font-size: 12px; color: #8ea7bd; border-top: 1px solid rgba(255,255,255,.08); }
.top { display: flex; align-items: center; gap: 12px; padding: 10px 24px; background: var(--surface); border-bottom: 1px solid var(--border); position: sticky; top: 0; z-index: 20; }
.top .burger { display: none; }
.top select { max-width: 280px; }
.conn { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; color: var(--muted); }
.conn i { width: 8px; height: 8px; border-radius: 50%; background: var(--ok); display: inline-block; }
.conn.off i { background: var(--bad); } .conn.slow i { background: var(--warn); }
.main { padding: 22px 24px 60px; max-width: 1500px; width: 100%; }
.pagehead { display: flex; align-items: flex-end; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; }
.pagehead .actions { margin-left: auto; display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.pagehead .actions select { width: auto; max-width: 220px; }
.netbar { position: sticky; top: 0; z-index: 100; background: var(--bad); color: #fff; padding: 8px 16px; text-align: center; font-weight: 500; }
.grantbar { background: var(--violet-soft); color: var(--violet); padding: 8px 24px; border-bottom: 1px solid var(--border); font-size: 13px; }

/* ---- controls ---- */
button, .btn { font: inherit; display: inline-flex; align-items: center; justify-content: center; gap: 6px; padding: 7px 14px; border-radius: 6px; border: 1px solid var(--border2); background: var(--surface); color: var(--text); cursor: pointer; white-space: nowrap; min-height: 34px; }
button:hover, .btn:hover { border-color: var(--accent); text-decoration: none; }
button.primary { background: var(--accent); border-color: var(--accent); color: #fff; }
button.primary:hover { background: var(--accent-h); }
button.danger { color: var(--bad); border-color: color-mix(in srgb, var(--bad) 40%, var(--border2)); }
button.danger.solid { background: var(--bad); color: #fff; border-color: var(--bad); }
button.ghost { border-color: transparent; background: transparent; }
button.ghost:hover { background: var(--surface2); }
button.sm { padding: 3px 9px; min-height: 28px; font-size: 13px; }
button:disabled { opacity: .5; cursor: not-allowed; }
body.offline [data-mut] { opacity: .45; pointer-events: none; }
input, select, textarea { font: inherit; color: var(--text); background: var(--surface); border: 1px solid var(--border2); border-radius: 6px; padding: 7px 10px; min-height: 34px; width: 100%; }
textarea { min-height: 90px; resize: vertical; }
input[type=checkbox], input[type=radio] { width: auto; min-height: 0; accent-color: var(--accent); }
input:focus, select:focus, textarea:focus, button:focus-visible { outline: 2px solid color-mix(in srgb, var(--accent) 50%, transparent); outline-offset: 1px; border-color: var(--accent); }
input:disabled, select:disabled, textarea:disabled { background: var(--surface2); color: var(--muted); }
label.f { display: block; }
label.f > span { display: block; font-size: 12px; color: var(--muted); margin-bottom: 4px; font-weight: 500; }
label.f > span .req { color: var(--bad); }
label.chk { display: inline-flex; gap: 8px; align-items: center; cursor: pointer; }
.grid { display: grid; gap: 12px 16px; }
.g2 { grid-template-columns: repeat(2, minmax(0,1fr)); } .g3 { grid-template-columns: repeat(3, minmax(0,1fr)); } .g4 { grid-template-columns: repeat(4, minmax(0,1fr)); }
.span2 { grid-column: span 2; } .span3 { grid-column: span 3; } .spanall { grid-column: 1 / -1; }
.hint { font-size: 12px; color: var(--muted); margin-top: 4px; }
.err { color: var(--bad); font-size: 13px; }

/* ---- cards / tables ---- */
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow); padding: 18px; }
.card + .card { margin-top: 16px; }
.card.flush { padding: 0; overflow: hidden; }
.cols { display: grid; grid-template-columns: minmax(0, 1fr) 420px; gap: 16px; align-items: start; }
.tablewrap { overflow-x: auto; }
table.t { width: 100%; border-collapse: collapse; font-size: 13.5px; }
.t th { text-align: left; font-weight: 600; color: var(--muted); font-size: 12px; padding: 9px 10px; border-bottom: 1px solid var(--border); background: var(--surface2); white-space: nowrap; position: sticky; top: 0; }
.t th.sort { cursor: pointer; user-select: none; } .t th.sort:hover { color: var(--text); }
.t td { padding: 9px 10px; border-bottom: 1px solid var(--border); vertical-align: top; }
.t tr.click { cursor: pointer; } .t tr.click:hover td { background: var(--accent-soft); }
.t tr.sel td { background: color-mix(in srgb, var(--accent-soft) 70%, transparent); }
.t td.num { font-variant-numeric: tabular-nums; }
.empty { padding: 36px; text-align: center; color: var(--muted); }
.kv { display: grid; grid-template-columns: 180px 1fr; gap: 6px 14px; }
.kv > div:nth-child(odd) { color: var(--muted); font-size: 13px; }
.kv > div:nth-child(even) { word-break: break-word; }
.pre { white-space: pre-wrap; word-break: break-word; }

/* ---- badges ---- */
.b { display: inline-flex; align-items: center; gap: 4px; padding: 1px 8px; border-radius: 10px; font-size: 12px; font-weight: 500; white-space: nowrap; background: var(--surface2); color: var(--muted); border: 1px solid var(--border); }
.b.new { background: var(--accent-soft); color: var(--accent); border-color: transparent; }
.b.awaiting { background: var(--violet-soft); color: var(--violet); border-color: transparent; }
.b.inwork { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.b.done { background: var(--ok-soft); color: var(--ok); border-color: transparent; }
.b.archive { background: var(--surface2); color: var(--muted); }
.b.bad { background: var(--bad-soft); color: var(--bad); border-color: transparent; }
.b.warn { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.b.emergency { background: var(--bad); color: #fff; border-color: transparent; }
.b.urgent { background: var(--warn-soft); color: var(--warn); border-color: transparent; }

/* ---- tabs ---- */
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--border); margin-bottom: 14px; overflow-x: auto; }
.tabs button { border: none; border-bottom: 2px solid transparent; border-radius: 0; background: none; padding: 9px 14px; color: var(--muted); min-height: 0; }
.tabs button:hover { color: var(--text); }
.tabs button.on { color: var(--accent); border-bottom-color: var(--accent); font-weight: 600; }
.tabs .cnt { font-size: 11px; background: var(--surface2); border: 1px solid var(--border); border-radius: 9px; padding: 0 6px; margin-left: 4px; color: var(--muted); }
.tabs .cnt.bad { background: var(--bad-soft); color: var(--bad); border-color: transparent; }

/* ---- filters ---- */
.filters { display: grid; grid-template-columns: repeat(6, minmax(0,1fr)); gap: 10px; margin-bottom: 14px; }
.filters label.f > span { font-size: 11px; }
.bulkbar { display: flex; gap: 8px; align-items: center; padding: 10px 14px; background: var(--accent-soft); border-radius: 6px; margin-bottom: 10px; flex-wrap: wrap; }
.pager { display: flex; gap: 8px; align-items: center; justify-content: flex-end; padding: 10px 14px; flex-wrap: wrap; }
.pager select { width: auto; }

/* ---- KPI / charts ---- */
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 16px; }
.kpi { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px 16px; }
.kpi .v { font-size: 26px; font-weight: 600; font-variant-numeric: tabular-nums; line-height: 1.2; }
.kpi .l { font-size: 12px; color: var(--muted); }
.kpi.bad .v { color: var(--bad); } .kpi.warn .v { color: var(--warn); }
.chart svg { width: 100%; height: auto; display: block; }
.chart .legend { display: flex; gap: 16px; font-size: 12px; color: var(--muted); margin-top: 6px; flex-wrap: wrap; }
.chart .legend i { display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin-right: 5px; vertical-align: -1px; }
.bars .bar { display: grid; grid-template-columns: minmax(0, 1fr) 46px; gap: 8px; align-items: center; margin: 6px 0; font-size: 13px; }
.bars .bar .track { grid-column: 1 / -1; height: 6px; background: var(--surface2); border-radius: 3px; overflow: hidden; margin-top: -4px; }
.bars .bar .fill { height: 100%; background: var(--accent); border-radius: 3px; }

/* ---- appeal card ---- */
.ahead { display: flex; gap: 12px; align-items: flex-start; flex-wrap: wrap; margin-bottom: 16px; }
.ahead .num { font-size: 22px; font-weight: 600; font-family: ui-monospace, Consolas, monospace; letter-spacing: -.02em; }
.ahead .subj { font-size: 16px; margin-top: 2px; }
.actbar { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 16px; }
.sect { border-top: 1px solid var(--border); padding-top: 14px; margin-top: 14px; }
.sect:first-child { border-top: none; padding-top: 0; margin-top: 0; }
.secthead { display: flex; align-items: center; gap: 8px; margin-bottom: 10px; }
.secthead h2 { margin: 0; font-size: 15px; }
.secthead .row { margin-left: auto; }
.timeline { list-style: none; margin: 0; padding: 0; }
.timeline li { padding: 8px 0 8px 18px; border-left: 2px solid var(--border); position: relative; font-size: 13px; }
.timeline li::before { content: ""; position: absolute; left: -6px; top: 13px; width: 10px; height: 10px; border-radius: 50%; background: var(--surface); border: 2px solid var(--accent); }
.comment { padding: 10px 0; border-bottom: 1px solid var(--border); }
.comment .who { font-size: 12px; color: var(--muted); margin-bottom: 3px; }
.files .file { display: flex; gap: 10px; align-items: center; padding: 8px 0; border-bottom: 1px solid var(--border); }
.files .file.del { opacity: .55; text-decoration: line-through; }
.progress { height: 6px; background: var(--surface2); border-radius: 3px; overflow: hidden; }
.progress > div { height: 100%; background: var(--accent); width: 0; transition: width .2s; }
.notice { padding: 10px 14px; border-radius: 6px; background: var(--accent-soft); color: var(--text); font-size: 13px; border-left: 3px solid var(--accent); }
.notice.warn { background: var(--warn-soft); border-left-color: var(--warn); }
.notice.bad { background: var(--bad-soft); border-left-color: var(--bad); }
.notice.ok { background: var(--ok-soft); border-left-color: var(--ok); }
.changed-fields td { font-size: 13px; }

/* ---- modal / toast ---- */
.overlay { position: fixed; inset: 0; background: rgba(10,20,30,.45); display: grid; place-items: center; z-index: 200; padding: 16px; }
.modal { background: var(--surface); border-radius: 10px; box-shadow: 0 10px 40px rgba(0,0,0,.25); width: 100%; max-width: 560px; max-height: calc(100vh - 32px); overflow-y: auto; }
.modal.wide { max-width: 860px; }
.modal header { padding: 16px 20px 0; font-size: 17px; font-weight: 600; }
.modal .body { padding: 14px 20px; }
.modal footer { padding: 12px 20px 16px; display: flex; gap: 8px; justify-content: flex-end; flex-wrap: wrap; }
.toasts { position: fixed; right: 16px; bottom: 16px; display: flex; flex-direction: column; gap: 8px; z-index: 300; max-width: min(420px, calc(100vw - 32px)); }
.toast { background: var(--surface); border: 1px solid var(--border); border-left: 4px solid var(--accent); padding: 10px 14px; border-radius: 6px; box-shadow: var(--shadow); font-size: 13.5px; }
.toast.bad { border-left-color: var(--bad); } .toast.ok { border-left-color: var(--ok); }
.lock { position: fixed; inset: 0; z-index: 400; background: var(--bg); display: grid; place-items: center; }

/* ---- auth ---- */
.authwrap { min-height: 100vh; display: grid; place-items: center; padding: 20px; background: linear-gradient(160deg, #17324a 0, #255f85 55%, #3d86b5 100%); }
.authcard { width: 100%; max-width: 420px; background: var(--surface); border-radius: 12px; box-shadow: 0 20px 60px rgba(0,0,0,.25); padding: 28px; }
.authcard .brand { color: var(--text); padding: 0 0 18px; }
.qr { display: grid; place-items: center; padding: 10px; background: #fff; border-radius: 8px; width: max-content; margin: 8px auto; }
.cal { display: grid; grid-template-columns: repeat(auto-fill, minmax(230px, 1fr)); gap: 14px; }
.cal .m h4 { margin: 0 0 6px; font-size: 13px; }
.cal .days { display: grid; grid-template-columns: repeat(7, 1fr); gap: 2px; font-size: 12px; }
.cal .d { text-align: center; padding: 4px 0; border-radius: 4px; cursor: pointer; background: var(--surface2); }
.cal .d.off { background: var(--bad-soft); color: var(--bad); font-weight: 600; }
.cal .d.ovr { outline: 1px solid var(--accent); }
.cal .d.hd { background: none; color: var(--faint); cursor: default; }

/* ---- responsive ---- */
@media (max-width: 1100px) {
  .filters { grid-template-columns: repeat(3, minmax(0,1fr)); }
  .cols { grid-template-columns: minmax(0, 1fr); }
  .card { overflow-wrap: anywhere; }
}
@media (max-width: 760px) {
  .shell { grid-template-columns: 1fr; }
  .side { position: fixed; left: 0; top: 0; bottom: 0; width: 260px; z-index: 150; transform: translateX(-100%); transition: transform .2s; }
  body.navopen .side { transform: none; box-shadow: 0 0 40px rgba(0,0,0,.4); }
  .top { padding: 8px 12px; } .top .burger { display: inline-flex; }
  .top .uname { display: none; }
  .main { padding: 14px 12px 60px; }
  .filters, .g2, .g3, .g4 { grid-template-columns: 1fr; }
  .span2, .span3 { grid-column: auto; }
  .kv { grid-template-columns: 1fr; gap: 0 0; } .kv > div:nth-child(even) { margin-bottom: 8px; }
  /* таблица обращений превращается в список карточек */
  table.t.cards thead { display: none; }
  table.t.cards, table.t.cards tbody, table.t.cards tr, table.t.cards td { display: block; width: 100%; }
  table.t.cards tr { border-bottom: 1px solid var(--border); padding: 8px 4px; }
  table.t.cards td { border: none; padding: 2px 8px; }
  table.t.cards td[data-l]::before { content: attr(data-l) ": "; color: var(--muted); font-size: 12px; }
  .ahead .num { font-size: 18px; }
  .pagehead .actions { margin-left: 0; }
}
@media print { .side, .top, .actbar, .netbar, .toasts { display: none !important; } .shell { display: block; } .card { box-shadow: none; } }
.mfilter-btn { display: none; }
@media (max-width: 760px) {
  .mfilter-btn { display: inline-flex; margin-bottom: 10px; }
  .filters.mcollapse:not(.open) { display: none; }
  .pagehead .actions select { max-width: 100%; }
}
.shell > div { min-width: 0; }
@media (max-width: 760px) {
  .top select { max-width: 58vw; min-width: 0; }
  .top > .b { display: none; }
  .actbar button { flex: 1 1 auto; }
}
.row > select, .row > input:not([type=checkbox]) { width: auto; max-width: 100%; }
/* 3.4.0: телефон — уведомления строками-карточками, длинные кнопки переносятся */
@media (max-width: 760px) {
  table.notif, table.notif tbody, table.notif tr, table.notif td { display: block; width: auto; }
  table.notif tr { padding: 10px 14px; border-bottom: 1px solid var(--line, #e3e8ee); }
  table.notif td { border: none; padding: 2px 0; white-space: normal; }
  button, .btn { white-space: normal; max-width: 100%; height: auto; text-align: center; }
  .login-card .row, form .row { flex-wrap: wrap; gap: 10px; }
}
/* 3.4.2: заблокированный экран — данные под окном пароля скрыты */
body.screen-locked #app, body.screen-locked .overlay, body.screen-locked .toasts { display: none !important; }
/* 3.4.2: сообщения в Техподдержку */
.dropzone { border: 2px dashed var(--border2); border-radius: 10px; padding: 14px; display: flex; flex-direction: column; gap: 8px; outline: none; }
.dropzone:focus, .dropzone.over { border-color: var(--accent); background: color-mix(in srgb, var(--accent) 6%, transparent); }
.shots { display: flex; flex-wrap: wrap; gap: 10px; }
.shot { width: 150px; border: 1px solid var(--border); border-radius: 8px; padding: 6px; display: flex; flex-direction: column; gap: 4px; background: var(--surface); word-break: break-all; }
.shot img { width: 100%; height: 100px; object-fit: cover; border-radius: 4px; cursor: zoom-in; background: var(--surface2); }
.shotfile { height: 100px; display: grid; place-items: center; font-size: 34px; background: var(--surface2); border-radius: 4px; cursor: pointer; }
pre.tech { white-space: pre-wrap; word-break: break-word; background: var(--surface2); padding: 10px; border-radius: 6px; font-size: 12px; max-height: 320px; overflow: auto; }
.pre { white-space: pre-wrap; word-break: break-word; }
.msg { border-left: 3px solid var(--border2); padding: 4px 0 4px 10px; }
.msg.sup { border-left-color: var(--accent); }
.fbform { max-width: 820px; }
h2.mt { margin-top: 24px; }
[hidden] { display: none !important; }
/* 3.4.6: несколько ответственных */
.checklist { display: flex; flex-direction: column; gap: 4px; max-height: 240px; overflow-y: auto; border: 1px solid var(--border); border-radius: 6px; padding: 8px 10px; margin-top: 6px; }
.teamlist { display: flex; flex-direction: column; gap: 8px; margin: 4px 0 12px; }
.teamrow { border-left: 3px solid var(--border2); padding: 4px 0 4px 10px; }